Target is responding poorly to this breach

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I am among the millions of people who shopped at Target between Nov. 27 and Dec. 15 so my REDCard credit card account information may have been compromised (“Target Victimized by Major Security Breach,” Dec. 20).

I am also among the millions of people who cannot get any of their questions answered or access their account information, either at the 800 number on the back of my card or at 866-852-8680. In fact, the 866 number tells you that it “cannot continue to process your call” and hangs up on you.

If you call Target’s “banking partner” for the REDcard credit card, T.D. Bank, you will have better luck getting through to a live human, who will be very sympathetic when they tell you that they can’t help you. Then they will thoughtfully provide you with the very same 866 number that hangs up on you.

When I try to access my account information online, my screen freezes or I get a “can’t display the website” message.

I can only imagine how upset someone who has a Target debit card would feel, fearing that thieves could directly access their bank account and unable to get any answers.

Target’s response to the security breach has been, to put it mildly, somewhat underwhelming. I’d love to cancel the card, but of course I can’t get through to anyone to do so. I might shop at Target again some day, but I will only use cash there from now on. The 5 percent savings I got by using the credit card and paying it off in full every month are certainly not worth it now.

Bethel Park

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