A couple of weeks ago, I had an appointment at the Pittsburgh Veterans Affairs Hospital in Oakland for 7 a.m. I arrived at the gate about 6:45 a.m. and was greeted by the guard. He said good morning and asked for my identification. He inquired about my visit. I told him that it was with the audio department. He asked if I knew how to get there. I said no. He told me how to find the information booths, which would give me a pass to the audio department.
I arrived in the department about five minutes to 7 and went to the window where the receptionist handed me a clipboard to fill out information about my hearing problems. Before I could finish with all the details, another lady called my name and I was taken into an isolation booth to be tested. She was very polite and assured me they could help me with my hearing problem. She tested me and fitted me with impressions of my ears and ordered new aids. She said I would receive them in about three weeks.
The reason for writing this letter is to make it clear that all the people whom I met were very professional and cared very much about all the vets.