I had to take my brother to the hospital after he fell on black ice and broke his ribs. He first was sent to MedExpress by his employer. After being seen there, he was told to go to the hospital. When arriving at UPMC McKeesport Hospital, the waiting room was beyond full. After sitting for almost 4 1/2 hours, he was finally seen by a doctor after I told an administrator my brother was having difficulty breathing.
The waiting room was filled with people and kids with cold symptoms. There should be a separate ER area for basic health issues that are not as serious.
There is no excuse for a person in that much pain to have to wait because of people who don’t go to a family physician for basic care tying up emergency departments with such nonsense. There was a 90-year-old lady sitting with us who waited patiently for a chest x-ray as the result of a fall.
There were a lot of fall and injury patients there waiting. Waiting 4 1/2 hours is not acceptable and UPMC should be ashamed.
A commercial on TV says UPMC doesn’t have employees. Well, I can attest to that! Wake up! That’s why the MedExpress places seem a better option than going to a real hospital. I had to take my brother back to MedExpress the next day because his employer requested it. While sitting there, I watched patient after patient moved in and out within a half-hour.
I was thinking, how can this place do that much better than a full-scale hospital?