Has anyone noticed the sly ploy the GOP has pulled regarding Obamacare? Let me describe two issues at play with the Affordable Care Act. One is delivery, or the website or call centers. Call centers were open 24 hours a day for months. Anyone who wanted to sign up had the opportunity to do so. The second is the policy issue. Meaning what is actually contained in the act. The GOP has conveniently melded these as being one issue.
I was in four separate new software launches at Verizon Communications in my tenure at the company. After one month, productivity rates plummeted in every case. The fact that the Affordable Care Act website took a month to begin operating at a highly functional level is of no surprise to anyone who has been through a major software change. No matter how well code is written, checked and double and triple checked, the fact remains it’s always bumpy the first month. When I think of the launch of the website I do not think failure; I think “as expected” by anyone who has any experience in the rollout. Look at Microsoft’s rollout of Vista and Windows 8, abysmal failures by anyone’s standards.
I don’t hear middle Americans decrying children on health care until 26, the removal of spending caps or the elimination of pre-existing conditions. The GOP forgets about those critical improvements that have dramatically changed health care in middle and poor America across the board. Don’t buy into this smear campaign.