DAVID BROOKS

Computer companions

Share with others:


Print Email Read Later

We’re living in an era of mechanized intelligence, an age in which you’re likely to find yourself in a workplace with diagnostic systems, algorithms and computer-driven data analysis. If you want to thrive in this era, you probably want to be good at working with intelligent machines. As Tyler Cowen puts it in his relentlessly provocative recent book, “Average Is Over,” “If you and your skills are a complement to the computer, your wage and labor market prospects are likely to be cheery. If your skills do not complement the computer, you may want to address that mismatch.”

So our challenge for the day is to think of exactly which mental abilities complement mechanized intelligence. Here are a few mental types likely to thrive in the years ahead.

Freestylers: As Mr. Cowen notes, there’s a style of chess in which people don’t play against the computer but with the computer. They let the computer program make most of the moves but occasionally overrule it. They understand the strengths and weaknesses of the program and the strengths and weaknesses of their own intuition, then grab the best of both.

This skill requires humility (most of the time) and self-confidence (rarely). It’s the kind of skill you use to overrule your GPS system when you’re driving in a familiar neighborhood but defer to it in strange surroundings. It is the sort of skill a doctor uses when deferring to or overruling a diagnostic test.

Synthesizers: The synthesizer has the capacity to surf through vast amounts of online data and crystallize a generalized pattern or story.

Humanizers: People evolved to relate to people. Humanizers take the interplay between man and machine and make it feel more natural. Steve Jobs did this by making each Apple product feel like a nontechnological artifact. Someday a genius is going to take customer service phone trees and make them more human. Someday a retail genius is going to figure out where customers probably want automated checkout (the drugstore) and where they want the longer human interaction (the grocery store).

Conceptual engineers: Google presents prospective employees with challenges like the following: How many times in a day do a clock’s hands overlap? Or: Figure out the highest floor of a 100-story building you can drop an egg from without it breaking. You can break two eggs in the process. They are looking for the ability to come up with creative ways of thinking about unexpected problems.

Motivators: Millions of people begin online courses but few finish them. I suspect that’s because most students are not motivated to impress a computer the way they may be motivated to impress a human professor. Managers who can motivate supreme effort in a machine-dominated environment are going to be valuable.

Moralizers: Mechanical intelligence wants to be efficient. It will occasionally undervalue essential moral traits, like loyalty. A moralizing manager will insist that human beings can’t be reduced to the statistical line. A company without a self-conscious moralizer will reduce human interaction to the cash nexus and end up destroying morale and social capital.

Greeters: An economy based on mechanized intelligence is likely to be wildly unequal. Mr. Cowen estimates that perhaps 15 percent of workers will thrive, with plenty of disposable income. These people will favor restaurants, hotels, law firms, foundations and financial institutions where they are greeted by someone who knows their name. People with this capacity for high-end service, and flattery, will find work.

Economizers: The bottom 85 percent is likely to be made up of people with less marketable skills. Some may struggle financially but not socially or intellectually. That is, they may not make much running a food truck, but they lead rich lives, using the free bounty of the Internet. Advisers on how to preserve rich lives on a small income will be in demand.

Weavers: Many who struggle economically will lack the self-motivation to build rich inner lives. A record number of Americans already are dropping out of the labor force and drifting into disorganized, disaffected lifestyles. Public and private institutions are going to hire more people to fight this social disintegration. There will be jobs for people who combat the dangerous inegalitarian tendencies of this new world.

David Brooks is a syndicated columnist for The New York Times.



Advertisement
Advertisement
Advertisement

You have 2 remaining free articles this month

Try unlimited digital access

If you are an existing subscriber,
link your account for free access. Start here

You’ve reached the limit of free articles this month.

To continue unlimited reading

If you are an existing subscriber,
link your account for free access. Start here