Pennsylvania woman sues company that promises computer security

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Claiming that a computer security program identifies problems that don't exist and fails to live up to its promises to speed Apple computers, a Pennsylvania woman today sued a California company in U.S. District Court in Pittsburgh.

Holly Yencha, identified in the lawsuit only as a Pennsylvania resident, bought MacKeeper from ZeoBIT LLC for $39.95 after finding ads for it online, according to the complaint. She seeks to represent a class including all buyers of MacKeeper nationally, estimating that ZeoBIT's liability could exceed $5 million.

According to the complaint, the free starter version of MacKeeper identifies harmless programs as "critical" problems. The complaint claims that "under MacKeeper’s reporting algorithm, even brand new computers are in 'critical' condition and require repair by purchasing the full version."

The program, according to the complaint, "provides limited antivirus and firewall protection," and deletes some temporary files, but does not meet its other promises.

Ms. Yencha's Chicago-based attorney, Rafey Balabanian of Edelson P.C., could not be immediately reached. An email to ZeoBIT was not immediately answered.


Rich Lord: rlord@post-gazette.com or 412-263-1542. Twitter: @richelord.

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