Highmark says mailings containing personal data went to wrong members


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Highmark Inc. officials Thursday said they are notifying Security Blue and Freedom Blue members who participated in an April health risk assessment mail survey that some survey results were sent to the wrong people.

Lisa A. Martinelli, vice president and chief privacy officer for Highmark Health, said the Pittsburgh insurer had 63 confirmed instances of members saying they received other members’ results in addition to their own. The survey was sent to 3,675 members.

Assessments contained personal information, including members’ names, addresses, dates of birth, as well as some medical information. They did not include Social Security numbers, Ms. Martinelli said, nor were any results wrongly sent to anyone outside of the survey participants.

While there is no evidence that any personal information has been used inappropriately, she said Highmark is notifying the remaining members and replacing their unique member identification numbers.

Ms. Martinelli said the Highmark staff member responsible for the mailing error has been terminated for not following the proper mailing process.


First Published June 5, 2014 2:13 PM

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