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Local retailers prepare for day of holiday deals
Sunday, November 22, 2009

At 4 a.m. on Black Friday as shoppers are lined up at other stores, the doors will be locked at Altmeyer's Bed, Bath & Home stores. Shoppers who want the special deals, such as two bed pillows for $5.99 or $2 bath towels, will have to wait until the newspaper comes, cut the coupons and then show up when the doors open at 10 a.m.

Still, dawdling is probably not a good idea.

"We don't expect them to last," said Rod Altmeyer Sr., president of the 12-store chain based in Delmont.

Trader Horn, a 10-store chain out of Butler, also promises good deals -- just not before the sun is up. But the stores will open by 8 a.m., a little earlier than usual to catch consumers who are in the power shopping mode.

"We just want to be open because people who are out there at 4 a.m. and killing themselves to get serious deals ... can come to us," said Dave Smith, ad manager.

When it's a recession-fueled free-for-all out there, local retailers have to do their own thing to avoid getting trampled in the holiday rush.

But it can be hard to be heard above ad blasts offering several weekends of "Black Friday NOW!" deals at Sears or the "Doorbusters Super Sale!" that ran this weekend at Toys R Us and, of course, Wal-Mart's steady stream of still more price cuts.

Later this week, both the Prime Outlets mall in Grove City (come in your pajamas) and the Tanger Outlets mall in South Strabane will open at midnight. The Disney stores at South Hills Village and Ross Park Mall plan to be selling $10 Classic Disney Princess dolls by the stroke of midnight, too.

Since local retailers can't exactly out-crazy all the craziness, they resort to other techniques to get customers -- perhaps building a reputation for brutal honesty about which products work or making sure shoppers know any complaints go directly to the owner. Anything to stand out in the crowd.

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"We're all, in some degree or another, trying to do the same things," said Mr. Altmeyer, whose family has been in the business of selling home goods for decades.

Consolidation in the industry, including the closing of the Linens 'n Things stores last year, helped boost sales in some Altmeyer stores. In addition, the private company has added locations.

November and December are typically the chain's biggest months, but Mr. Altmeyer said consumers were shopping a bit differently in 2009. "I think people are postponing spending their money more into December," he said. Maybe they're hoping for sales on Christmas shower curtains or holiday napkins.

Altmeyer's team believes in advertising to keep consumers thinking about its stores. "You have to have your name out there," said Mr. Altmeyer.

Joan B. Barlow, on the other hand, hasn't had much luck with ads. The owner of Scentral Station, a small shop on East Carson Street in the South Side selling candles and oils as well as Avon products, tried it in the past.

She won't be opening at 4 a.m. on Black Friday either -- although she might consider it if she really thought she'd do a lot of business. Sales were off for the first eight months of 2009 and only recently began to pick up again.

Her stock includes 50 candle scents and 180 types of fragrance oils, including holiday concoctions such as Snowman's Tears, with a deep pine scent, and Let It Snow, a blend of pomegranate, strawberry, raspberry and peppermint. "I try to be unique with my names," she said. The products are made by people she knows, and she tries to source that way, too, including getting soybeans from a friend's Ohio farm.

She doesn't place much stock on predictions from national trade groups and universities for how the holiday shopping season will go.

The National Retail Federation's research said shoppers planned to spend 3.2 percent less than last year.

"I read all that stuff. To me, you just never know."

Over in Scott, Linda Wernikoff has kept her Crate kitchen store and cooking school going for three decades. The recession's impact was apparent this year. "We've felt it," she said. "We've definitely felt it."

Cooking classes, which range from $28 to $70, actually have done better -- "Maybe they're cooking a little bit more" -- but transactions at the cash register seem smaller.

She's expecting to do a good business in gift certificates over the holidays, and classes such as the one about hors d'oeuvres should be popular.

Crate will stay open for more hours in December, although nothing too extreme.

About as crazy as things get is at the regular seconds sales. There's one coming up the first weekend in December in which the store will have seconds from All-Clad cookware, Wusthof knives, Epicurean cutting boards and USA Pans. Typically, the sale takes over the whole store, and there are long lines.

Ms. Wernikoff said she wouldn't carry anything that isn't made in the USA and doesn't meet the staff's standards. "We turn a lot of people down."

The local touch also is evident at Trader Horn, where a delay in posting the retailer's weekly ad flier on its Web site is likely to draw e-mails demanding to know where it is. Those go directly to owner Bob Greenberger.

Trader Horn's sales were strong the first three quarters of the year, but the holiday season started off a little soft. "We're hoping to have a decent fourth quarter," Mr. Smith said.

The retailer carries a quirky blend of hardware, sporting goods, snacks, even craft supplies. Holiday business has picked up in recent years as the store added more play sets, toys and tree trimming goods. The start of hunting season on Monday also will be a factor in Black Friday sales.

Even without turning the day into a carnival, the retailer finds the general shopping frenzy spilling over into its aisles. "We see a definite bump on that day," Mr. Smith said. "They're in the shopping mood."

Teresa F. Lindeman can be reached at tlindeman@post-gazette.com or at 412-263-2018.
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First published on November 22, 2009 at 12:00 am