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As the top holiday present, gift cards are getting more consumer-friendly
Friday, November 20, 2009

Shoppers are expected to shell out some $25 billion for gift cards this holiday season, making the little pieces of plastic cash the No. 1 present for the sixth year in a row.

The best news is that gift cards have become more consumer-friendly. While a few pitfalls remain, most issuers have dropped monthly fees, expiration dates and other traps that had eaten away at the cards' value and often transformed a can't miss gift into a booby prize.

In general, retailer cards -- those good at a particular store or chain of stores -- have the simplest terms. Typically they carry no upfront fees or monthly maintenance fees. And most never expire.

Unlike a few years ago, the vast majority of store cards also are now accepted online. In its just-released annual gift card survey, Bankrate.com found that cards issued by CVS Pharmacy and TJ Maxx/Marshalls were the only exceptions.


CARD CARE
  • Read the fine print. If you know all the rules upfront, you won't be blindsided by hidden fees. Also check for any expiration date.
  • Spend the card as soon as possible. That way you'll reduce the chances of losing it, getting hit with a dormancy fee that eats away at the value, or being stuck with a worthless card from a retailer that goes bankrupt.
  • Register your card. Register your card online right away so you can get a replacement if it's lost or stolen. Registration also allows you to check balances online. Alternatively, write down the card number and customer service number and keep them in a safe place.
  • Fight back. If you can't solve a problem with the store or financial institution that issued the card, contact the Pennsylvania Attorney General's consumer protection bureau at 800-441-2555.

General purpose gift cards issued by Visa, MasterCard, Discover and American Express generally carry the most fees, although even those cards are getting better.

All charge a fee to buy them ranging from about $4 to $7, a trade-off for the convenience of being able to use the cards anywhere the brand is accepted.

In September, Amex eliminated the $2 monthly maintenance fee it had charged after 12 months of inactivity, but the other issuers still assess the fee. Amex also eliminated the maintenance fee on cards already in consumers' hands.

In the past, the general-purpose cards expired after 24 months. Now, although they carry a "valid through" date, the funds don't expire. Customers who want to use a card after that date must have the balance transferred to a new card, provided at no charge.

While the vast majority of store cards don't expire, a recent Consumer Federation of America survey found some cards that expired in less than a year.

New federal regulations that take effect in August will get rid of those cards. The new rules, part of credit card reform legislation passed in May, will require that all gift cards be good for at least five years. They also will prohibit monthly maintenance fees unless the card hasn't been used for 12 months or more.

Most card issuers already are complying with the new regulations -- with good reason. Studies show gift card holders typically spend 30 percent more than the card's value when they make a purchase.

"That's one reason retailers did away with all the impediments. They want to make the cards easy to use," said Ellen Cannon, managing editor at Bankrate.com. "In general, gift cards are much more consumer-friendly than they were."

Still, consumers report running into snags.

For one, some retailers won't accept split payments, meaning they won't take the card if there's not enough to cover the purchase even if the customer made up the difference with cash or with another form of payment.

In addition, some cards start assessing a monthly fee in as little as six months after purchase.

The best strategy is to read all the fine print that comes with the card so you know the potential pitfalls.

And use the card as soon as you can. That way you'll reduce the chances of losing it or forgetting about it and possibly getting hit with fees that reduce the card's value. It also reduces the risk of holding a worthless card from a retailer that goes bankrupt.

A recent Consumer Reports survey found 25 percent of adults still had not used a gift card they received last holiday season.

"If you use it right away, you don't have to think about all the other things" that could go wrong, Ms. Cannon said.

The Consumer Federation of America last month released a guide to using gift cards available at www.consumerfed.org. Click "What's New at CFA" and "Educational Resources."

Patricia Sabatini can be reached at psabatini@post-gazette.com or 412-263-3066.
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First published on November 20, 2009 at 12:00 am