The operational services provider for The Bank of New York Mellon Shareholder Services is expanding its customer service facility in Pittsburgh.

TRG Customer Solutions, based in Jacksonville, Fla., will hire up to 200 new customer service representatives for its office in Robinson to handle phone calls related to the bank's shareholder services unit, which handles stock transfers.

Work on transitioning call volume to the new facility has begun and will be completed by the second quarter of 2010, BNY Mellon said in a news release.

Lane Cigna, spokeswoman for BNY Mellon, said the first 90 employees have been hired and began training in July. More workers are expected to be hired over the course of the next year. The facility in Robinson will be expanded to accommodate the additional customer service representatives.

"Capitalizing on the Pittsburgh area's highly skilled work force, robust technology infrastructure, and rich educational and professional development environment, TRG's new contact center will reflect the qualities that have made Pittsburgh an operational center of excellence for The Bank of New York Mellon as a whole," said Samir Pandiri, chief executive officer of BNY Mellon Shareowner Services in the news release.

Shareholder Services, part of BNY's Issuer Services group, responds to more than 10 million contacts per year through a network of customer service centers. The unit provides stock transfer services, corporate equity services and corporate actions.

New York-based BNY Mellon employs nearly 7,000 people in Pittsburgh and 43,000 people worldwide.