Hairdresser Lisa Weiblinger had to push her disabled 10-year-old son up two blocks of steep streets in a wheelchair yesterday morning to get him to a school bus that wouldn't drive down them.

In the afternoon, the boy's nurse wouldn't brave Arlington's Goldbach Street either, because it was still too icy more than 24 hours after Wednesday's serious snow stopped. She parked at the top and walked down.

Stories like that abounded yesterday, angering Pittsburgh Mayor Luke Ravenstahl and prompting an afternoon tour of the streets that sets the stage for improvements to be announced this morning.

"He saw that some of the roads are bad," said mayoral spokeswoman Alecia Sirk, after the drive-around. "He's extremely dissatisfied."

So was Councilman Bruce Kraus of the South Side Flats. Though the sun shined all day, his office fielded calls and got e-mails about dozens of slippery, untreated streets deep into the afternoon. Mr. Kraus also got into a feud with a former political rival who he said interfered with snow removal in his district.

"It was like running a telethon this morning," he said. "The streets are beginning to dry, but I see no salt residue anywhere. ... Whatever we're doing is not working."

Mary Lou Johnson of Moore Street in Knoxville got a visit from the mayor after she called the 311 help line, Mr. Kraus' office, and KDKA Radio's Marty Griffin to complain.

On Wednesday, the 74-year-old Ms. Johnson said, she "had to park at the top of the hill, and I had to walk down the hill, and I fell on the ice. Then a UPS truck came up and hit my daughter's truck parked there.

"It took forever for someone to come out here and get my street salted," she said. A salt truck hit the street at 5:30 p.m. Wednesday, but they "didn't do a very good job."

Some council members reported fewer problems.

"I haven't had many complaints at all, and I've been out in the district all day," said Councilman Dan Deasy of Westwood. As a former Public Works Department employee, he said he knows it's tough to clear all of the city's roads. "The way the weather was for the last couple of days, it was a tough job."

Mr. Ravenstahl hired former Councilman Jeff Koch last month as a special projects supervisor in charge of redrawing street clearing and street cleaning routes. That process may now be fast-tracked.

"We're looking into how we deploy our trucks," the mayor said. "We have routes, and individuals should be staying on those routes, and if they're not, we need to find out why. It's part of an overall analysis of how we deliver these services and make sure we deploy them appropriately."

Mr. Kraus, who defeated Mr. Koch in last year's Democratic primary, said his former rival has taken on an improper role in snow clearance in the South Hills.

"I found out that Jeff Koch actually managed the snow plow and salting routes in District 3 over the last two days," Mr. Kraus said, including "taking a truck out of commission to do a personal favor for a friend" who needed a street cleared.

Mr. Koch said he didn't manage the routing in the South Hills, but did help out. If he heard of a problem street, he said, "I did whatever I had to do to get somebody there."

Mr. Ravenstahl, of Summer Hill, said he ordered the Public Works Department to "plow my street last," but believes his order was ignored.

"I know there were trucks on my street," he said. "They don't listen to me."

He said he will reiterate the order.