Getting taxicab service in Pittsburgh can be a hassle

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It was very interesting to read your reporters’ experiences with taxis and the ride-share services (“Taxicabs, Lyft, Uber: Sampling the Services,” July 13). I generally commute by bus to my office Downtown. A few months ago I had to work later than planned on a Monday and, leaving the office at 8:30 p.m., it was dark. I decided I would prefer to get a cab home since I only live in Mount Washington.

I called Yellow Cab and, after some trouble getting through, was told it would be an hour before a cab would get there “if one would come.” I told them I would walk over to the William Penn hotel and get a cab there since I naively assumed there would always be cabs at a hotel. I got there, and there were no cabs lined up. I tried to wait, but it was cold so I went into the lobby to sit where I could see a cab pull up. Finally a cab came; I had told the doorman where I was going and he said he would see if the cab would take me. I was flabbergasted that my trip had to be approved by the cab driver and my destination could be rejected!

Fortunately, since I was going fairly close and pretty much on the way to the airport, I was able to get in the cab and go home.

I welcome the ride-share services with open arms because maybe I will have a more promising alternative next time I have to work late at the office.

Mount Washington

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