Post office delivers poor customer service

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I was delighted to read Torsten Ove’s article in Saturday’s Post-Gazette (“Their Mail Delivery Is Spotty at Best”) about the “problems” at the East Liberty post office. Just as I was reading the last sentence, I received a telephone call from the post office, responding to the e-mail and/​or telephone call I made to them earlier in the week.

Kinsman Road is certainly not the only place in the East End where mail is not delivered. I live in a condominium at Summerset at Frick Park which is also served (?) by the East Liberty post office. Our entire condominium of 36 units did not receive any mail this past Wednesday. I cannot say that it happens frequently, but about once every four to six weeks, we simply do not receive mail. The next day, of course, our boxes are packed with mail.

I have attempted numerous conversations with the supervisor of the East Liberty post office, which is truly an exercise in futility. About a year ago, I finally reached a helpful person in customer service at the post office who set up a three-way conversation between her, the supervisor and me. When the supervisor began making statements about mail service at Summerset that were simply not true, I told him he was mistaken. He then told us he was too busy to talk and hung up on us. I think the woman in customer service was briefly stunned but, for me, it was just business as usual.

When I use e-mail to complain about mail delivery, I rarely receive the return telephone calls I am promised. When they do respond, I am told a supervisor will contact me but they never do. It took three telephone calls to reach someone at customer service two weeks ago. The first two times, I was placed on hold for 15 minutes until I hung up in disgust. The third time, someone answered after 10 minutes. As a result of today’s phone conversation, I have again been promised a telephone response from a supervisor. I am not holding my breath.

ROZ SHERMAN

Squirrel Hill


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