Unfriendly skies

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Contrary to your headline "Friendlier Skies in Sight for Portable Devices" (Nov. 1), I think iPads, laptops and other portable devices will make flying extremely annoying to some passengers and dangerous for all. I do agree, however, that this will "transform the customer experience," but not for the better.

As a bibliophile and reader, it will be repellent for me to sit next to someone who is causing me constant distraction by playing mindless games, especially if it is on an 11-hour international flight.

In regard to safety, if there is an emergency, passengers must respond to instructions within seconds, but I don't think those using electronic devices will be able to do this. First they will have to decide what to do with the device on their lap; some may choose to finish their game, send their email or send a "tweet" about an emergency.

This is not a far-fetched scenario -- it is a glimpse into the new "customer experience" in the so-called "friendlier skies."

AURELIA SMELTZ
Mount Washington


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