Contrary to what President Barack Obama has continually stated — “If you like your policy, you can keep your policy” — the health insurance policy I have maintained for more than a year has been canceled as of this June because it didn’t meet the Obama guidelines. So I went to the Internet to sign up for a new policy on the insurance exchange and, like millions of Americans, could not get through due to technical difficulties. I called the healthcare.gov number, chose my new policy and the representative took all my information and assured me I would have all my new policy information and an invoice in about 10 days. That was on March 6.
As of April 10, I still have not been able to have this issue resolved. It has been discovered that they spelled my first name wrong and got my birth date wrong. It took until April 2 for someone to figure that out. Since that time, I have spent more than 12 hours on the phone trying to reach the only department that can correct this — only to be disconnected after waiting on hold for more than two hours several times with a message “due to technical difficulties, your call cannot be completed at this time.”
I went to my congressman, who gave me another number to call. At that number I have only gotten a message to leave my name and number. I still received no response.
I am 63 and on early Social Security, due to a job loss and have never been without health care until now. I didn’t pay the premium on my original policy because I thought I had a new policy. Now I have neither and will receive a fine for not having a policy!
While Obamacare works for some people, it is a very stressful, worrisome problem for people, like me, who have done the right thing but have fallen through the cracks.