The "P" in Pittsburgh should stand for productivity.
After all, workers in this region continue to outperform their counterparts in
faster-growing, faster-moving PG Benchmarks cities. The average output per worker in
Western Pennsylvania is more than $55,000, trailing only Seattle, Atlanta and San Diego in
total productivity. And since PG Benchmarks began tracking the measure four years ago,
Pittsburghs ranking has moved up from fifth and is poised at this rate to pass
Seattle next year and move into third place.
That is excellent news for Pittsburghs economy. Productivity is an important
measure because it determines a regions standard of living. When workers are more
productive, wages go up and companies are able to improve their competitive edge by
holding the line on price increases. The regions productivity, in fact, may be the
light that rescues it. "That is one thing we have in our favor," said Stuart
Hoffman, chief economist at PNC Bank.
Without it, "you literally are not going to survive," said Tom Murrin, dean
of Duquesne Universitys A.J. Palumbo School of Business Administration.
Pittsburghs productivity stems from several factors. Because of the regions
slow growth, employees stay in jobs longer and are more committed to them. Local schools,
such as Carnegie Mellon University and the University of Pittsburgh, churn out
well-trained and well-educated workers. Also, hard work is a strong holdover from the
regions industrial heritage, having outlived Big Steels smoke, flames and
soot. Ironically, the collapse of Pittsburghs heavy industry probably has given
regional productivity a boost.
Eliminating old, antiquated factories left Western Pennsylvania with only the newest
and most efficient equipment and buildings. Manufacturers began adjusting to new
technology, different plant layouts and advanced manufacturing methods. Competition in the
U.S. and overseas forced big companies like U.S. Steel to build smaller, leaner mini-mills
that produce less steel, employ fewer people, use smaller plots of land and are less
likely to shift rising production costs to customers than the massive plants of old.
"Companies are finding if you dont start doing these things and using more
computerization, you are not going to be around," said Alan Rosinger, senior
operations consultant for the Southwestern Pennsylvania Industrial Resource Center, a
group that works with small and medium-sized manufacturers.
From the rubble of heavy industry emerged a more agile business base for Southwestern
Pennsylvania, in effect a Darwinian "industrial selection." Manufacturing is
still big, but so are fast-growing industries such as health care, software, education,
environmental science and engineering. Many of these industries rely on computers and
other high-tech innovations, making higher productivity easier to achieve. The leading
companies in these fields are smaller, less bureaucratic and less resistant to change than
the leading industrial companies of old. Take Medrad Inc., a fast-growing Indianola
medical technologies company known throughout the region for its productive work methods.
When Medrad automated its syringe assembly line, for example, it refused to cut employees.
Success in marketing the syringes and increased productivity on the assembly line
prevented job losses, and the same number of people now produce a larger number of
syringes. "We are constantly looking for ways to improve," said John Friel,
Medrads CEO.
With an eye toward increased productivity, the company changed its plant layout to make
it easier for materials to move from one department to another, and it asked suppliers to
do the same. If employees have problems with an item on the production floor, they place
it on a shelf called "The Rack" and discuss solutions the next day with Medrad
engineers. Employees are encouraged to suggest improvements and implement them. When one
employee found a way to improve the process that winds Medrads connector tubing, he
saved the company hundreds of thousands of dollars. "A lot of people think increased
productivity leads to job reductions, but that is not the case for us," Friel said.
Instead, Medrad has added 60 employees over the last two years and increased revenues from
$125 million to $141 million. Friel expects revenues to grow another 13 percent this year.
Productivity gains over the last five years have accounted for $7 million in new revenue
at Medrad.
But a lot of companies are making do with fewer and fewer employees. Local
manufacturers, for one, are changing their plants from top to bottom to get more from
their current workers without adding new ones, Rosinger said. Operators on the plant floor
now are running more than one machine at a time, grouping equipment closer together and
speeding the way they set up machines for each job. Using the "pull" approach to
manufacturing, companies are able to bring inventory costs down by stocking shelves
according to demand instead of ordering supplies that may or may not be used.
Will increased productivity eliminate some jobs? "It may be true in the short
run," Hoffman said. "But over time, the standard of living is going to
grow." That means new jobs, more wealth and lower inflation. "If Pittsburgh
wants to prosper over a long period of time, the workers in this metropolitan area need to
be productive."