Robert Ford, Westin Convention Center
As head concierge, Mr. Ford has spent 18 years troubleshooting and making wishes come true. He worked for two of those years with Mark Chambers.
Strangest request: The eccentric woman who wanted me to go buy Depends for her dog and the client who left his prosthesis in Chicago and asked me to find a walker for him at 3 a.m.
Biggest challenge: To get a famous client's friend out of jail, out of town and on a plane before the press and others found out. It is still my greatest achievement.
Most common request: Has and always will be: "Where is a great place to eat?"
Moral dilemma: Although I do believe that a concierge is still a very valuable asset to the hospitality industry, it has changed throughout the years because of the Internet and smartphones. Clients can be more discreet when seeking guilty pleasures, so "making arrangements" with an escort service is usually done before they get to the Westin.
Robert Miles, Wyndham Grand Pittsburgh
A former model, Mr. Miles worked as a concierge in Washington, D.C., and has been head concierge at the Wyndham Grand Pittsburgh for 21/2 years.
Strangest request: Probably the strangest request was from a male guest who, after being informed that I could not find a late-night masseuse for an in-room massage, wanted to know if I would be interested in "taking care of it myself." However, I must add that requests can be subjective. I think we become desensitized to strange requests.
Biggest challenge: Was when a couple in D.C., at the last minute, wanted to show up at their wedding reception dressed as each other. It was a challenge finding the wedding dress for the groom and a tuxedo for the bride, but the hardest was finding a pair of size 15 ladies shoes for the groom and a wig to fit his head. Let's just say I did accomplish the task.
Most common request: Getting event tickets or dinner reservations.
Moral dilemma: I personally have never been asked to provide an escort. I like to think that this is a reflection of my personality and surely a credit to the type of hotels with which I have been associated.
Barbara Neeld, Omni William Penn
Ms. Neeld, who has been at the William Penn for 11 years, says she feels fortunate to have begun her career in such a fine establishment where, as head concierge, she gets to meet people from all over the world.
Strangest request: A businessman gave me his credit card and asked me to go to Macy's to purchase underwear! He had forgotten to pack any for his several-day trip. A close second was when a celebrity asked to have the bathtub filled with champagne.
Biggest challenge: To figure a way to get a tee time for one of my guests who wanted to experience a round of golf at one of Pittsburgh's most prestigious, members-only golf clubs. Also, a family with small children was staying over Christmas. When they were out, we transformed the room, complete with Christmas tree. It made the children very happy.
Most common request: Dinner reservations.
Moral dilemma: None to report.