I would like to comment on James Bukes' Aug. 6 letter "Employment Practices Are to Blame at the VA." Although I am very satisfied with my medical care at the VA, I have to say that the VA's administrative practices are abysmal.
On April 2 I was in an automobile accident when a 92-year-old man slammed into the side of my car. The Post-Gazette did publish my letter to the editor about concerns about elderly drivers.
But here is the problem. I notified the VA billing office that I was in an automobile accident and gave the billing office at the H.J. Heinz facility in Aspinwall all the pertinent information about my car insurance including a claim number. The VA is required by federal law to be reimbursed for medical care in the case of an automobile accident, on-the-job injury or legal case. When I retained the services of a law firm, I also gave this same billing office the information on who was representing me and how they could be reached.
Now it is four months later, and no medical bills have been generated by the VA, even though we were finally able to reach billing office employees after numerous tries. At one point I became so frustrated that I filed a complaint on the VA's website.
My attorney wants to reimburse the VA for my medical bills. My car insurance company wants to reimburse the VA for my medical bills.
But it seems like the VA is not interested in either generating bills or being reimbursed.