Geisinger tops UPMC in Pennsylvania member satisfaction, J.D. Power reports

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Geisinger Health Plan was tops in member satisfaction among Pennsylvania health plans with UPMC Health Plan and Central Pennsylvania's Highmark Blue Shield not far behind, according to a report released today by J.D. Power and Associates.

Geisinger finished with 739 points out of a possible 1,000 to claim highest member satisfaction for the second year in a row.

UPMC Health Plan had 735 points, followed by Highmark Blue Shield with 724.

Among other insurers with plans in Western Pennsylvania, Cigna had 706 points, Highmark Blue Cross Blue Shield had 703, Aetna 701, United Healthcare 684 and HealthAmerica/HealthAssurance 660 points. The statewide average was 704 points.

This is the seventh year that the California-based marketing information services firm has done the report which nationally reviewed 33,000 members in 136 health plans across 17 regions of the U.S.

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Steve Twedt: stwedt@post-gazette.com or 412-263-1963.


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