This Advertorial published in Wheels on Thursday, April 3, 2014
Honda North in Butler has again been recognized for their outstanding dealership performance with the Honda President's Award for 2013. This is Honda North's fifth straight Honda President's Award win and the dealerships seventh overall since 2006. They are one of only nine Honda dealerships in Pennsylvania to earn this award for 2013, and one of only three Honda dealerships in Western PA – with the others in Indiana and Erie.
The President's Award is Honda's highest dealership honor and is presented annually only to the most elite dealerships that consistently demonstrate excellence throughout all areas of their operations, including customer satisfaction, service, and sales. Of more than 1000 Honda automobile dealerships across the country - Honda North was one of only 173 to earn the honor in 2013.
"There’s no doubt that winning this award has become an objective" said Jon Palmiero, Honda North co-owner. "The President’s Award recognizes a dealerships consistent delivery of excellence – something we are highly committed to. That said, we never take this award for granted. It is still a huge honor to be recognized among the best Honda dealers in the country."
"It’s not unlike team sports.” said Howard Neff, Honda North co-owner. "It’s a lot easier to win if you have great players who play together as a team. Still – every year, we all start over at zero and you have to go out and prove all over again that you are still among the best of the best. Since customer satisfaction scores are major criteria in the President's award – winning it is really the equivalent of having our customers recognize us for our job performance – and that's the most gratifying thing of it all."
In addition to the President’s Award, Honda North’s service team was also recognized by Honda as a 2013 Customer Service Experience award winner for the dealerships dedication to delivering the highest level of service in the industry.
2013 was also a record sales year at Honda North – with the dealership recording 1489 new vehicle and 954 used vehicle sales. The strong concentration of sales within their core market made Honda North the #1 selling new car dealership in Butler County in 2013 across all makes and models – as verified by two independent data sources – the Urban Science Market Master Report and R.L.Polk Vehicle Registration Reports.
As part of Honda North’s record year in 2013 – three employees, Steve Fusco, Mark Damiani and Jerry Smithbauer, were awarded with Gold Level Membership in the Honda Council of Sales Leadership recognition program. Gold level membership is awarded by Honda only to the most accomplished Sales Consultants based on excellence in sales volume, customer satisfaction, and professional knowledge. In addition to Gold Level recognition, Jerry Smithbauer was also named as one of the Top 100 Sales Consultants across the entire country. These three gentlemen played a significant role in Honda North’s success in 2013 and in helping maintain Honda's industry-leading owner loyalty – we congratulate them all on their notable accomplishment!
Honda North is a member of the Palmiero Automotive Group and is located on Route 68 between Evans City and Butler - just 20 minutes from Cranberry Township. We hope you’ll visit us soon – in person or online at www.hondanorth.net
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